Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your help requests will be attended to in maximum 60 minutes after the trouble ticket or email is received. If your issue calls for additional assistance from an admin, we will forward the support ticket or the e–mail to the person in charge, in a timely manner then leave a note to inform you that more time will be needed for finding the best solution. If you order the Admin Services package, any of the server administration services included there will be completed whenever you specify.

  • Top quality support service

  • A Premium–Quality Customer Support Service

  • Our tech support team will be available to you round–the–clock if you require help with our Control Panel or with any of the apps that we pre–install for your convenience on the dedicated server. And if you need help with all the everyday admin tasks on your dedicated web hosting server, you can take advantage of the Admin Services package, which includes backup disk space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Control Panel with a detailed knowledgebase, which offers exhaustive explanations of its features and functionalities. Plus, we have prepared in–depth video tutorials that will further reveal to you how to perform a particular action or solve a typically experienced issue. All the instructional articles and the video tutorials are easily accessible from each Control Panel section via the Help and Videos buttons located in the upper right corner.