You can find lots of cloud hosting companies available, but many of them are resellers who have limited resources, especially in terms of support. A way to distinguish them is the option to reach the company by phone. The level of support that you will get via this particular way of communication varies based on the provider - some provide you with experienced phone support, while others offer general and customer support only as some matters are more time-consuming and it's far easier to be resolved with a ticket, particularly if the issue needs to be escalated. However, it is good to know that you can get in touch with your website hosting provider as there're lots of small-scale problems that can be resolved without difficulty and timely with a call, not mentioning that you'll be able to get more details about the services before you become a client.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hrs per day, you will be able to get in touch with us and talk with our customer support agents to find out more about any of the Linux cloud packages that we supply and make sure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on 3 different continents and you can call the one closer to you - in the United States of America, the UK or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, and even about some tech ones. In case the issue is strictly technical or it can take more time to handle, you'll have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the details provided by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. If you are unsure which package will be suitable for your web sites, you'd like to learn more about the plan's specifications or you'd like to have any other kind of info on our services, you can call any of the local phone numbers that we have in the United States of America, the UK and Australia and our support agents will help you. If you currently own an account, you'll be able to get in touch with us about general and sales issues, although we're often able to help with a large number of tech issues as well. For strictly technical difficulties you'll have to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the better option when your issue needs longer time to be resolved or it has to be escalated to our sysadmins.