A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It is a very efficient method to receive some info about the web hosting services or get some problem resolved because you're talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the smaller possibility of errors any time you exchange data such as usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't need to stay on the chat all the time - you can do another thing while the agent examines the issue in question. What's more, you can become a part of a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you will need to pay in case you are calling to another country.
Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, our company provides live chat support too. You're able to get in touch with us every day, which includes weekends and holidays, and we will give you more details about the Linux cloud packages that we provide if you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for entirely technical matters you will need to open a ticket to our technical assistance team, since such matters need extra time to be taken care of, you may still contact us on our live chat for some technical info. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot various problems, saving you plenty of time. Even when our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, which means that any time you have any questions regarding our Linux semi-dedicated packages, you are able to contact our customer support team at any time no matter if you've already acquired your account or not. Generally, the chat service is for pre-sales, billing and general questions and difficulties, but we will help you with quite a few technical questions too. We will help you select the best plan for your sites in case you do not have an account yet, we can respond to any kind of billing questions or concerns you may have or we can assist you with installing your new e-mail address on your computer or smartphone - all this will be done in a timely manner because our live chat service is accessible all day, every day. Every time you want help, you are able to chat with an agent and save considerable time.