A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the best way to handle a problem that takes some time to investigate or that has to be escalated to an admin. In this way, all replies contributed by either side will be stored in one place in the event that someone else wants to work on the given problem and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you will have to log in and out of no less than 2 accounts in order to do a particular procedure or to contact the hosting company’s client service team. In case you’d like to manage a handful of domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Also, it may take substantial time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you’re browsing through your website files or editing different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support staff and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to receive assistance. Unlike some other web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and request information with regard to any billing or technical issue. Additionally, you can see a collection of articles, which will help you resolve the most commonly encountered predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was created with the belief that you should be able to manage everything related to your semi-dedicated server account from a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or face a predicament, you can touch base with our customer support staff members right away without needing to sign in to another interface. You can browse through your website files or check different settings in your account whilst posting a new ticket or reading the answer to an old one. If you have a plethora of tickets and you want to find a given one, you can use the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in no more than 1 hour irrespective of the essence of your query or issue.