The presence of the customer and technical support that a cloud hosting company provides can tell you a lot for the services they provide as well. In the event that you can use just e-mails and / or tickets, you have most probably come across some reseller and not the actual web hosting supplier. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for extra help. If the supplier can provide several options for communication with short response time available anytime, they are almost certainly the top provider, not a reseller. Therefore you'll enjoy prompt assistance and top quality support because they'll have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's always much better to be able to get hold of your web hosting company directly through your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services come with 24/7 tech support and various options for contact. In case you do not have an account yet, you can easily call us or use our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up purchasing a service which you cannot use. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional investigation. In contrast to the majority of providers that you can find today, we reply to all tickets within the hour, so you won't have to wait for a whole day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and general questions. Our representatives can assist you to pick the best package or supply you with information about our servers, so as to confirm if the system requirements for your web sites are met. In case you're a current client, you can also get in touch with us via e-mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that whenever you use these 2 methods of communication, you'll get a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you have used the web hosting services of other companies, even big ones, you can compare the response time because it ordinarily takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties and / or questions associated with the pre-installed software the server is equipped with. In case you haven't purchased your virtual private server plan yet, you will be able to find out much more about our services by giving us a phone call or by using our live chat service. For more tech problems, you are able to send an email or open a ticket via your billing Control Panel and you will receive support within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The typical answer time generally doesn't extend past half an hour. If you're looking for assistance for third-party software, you can take advantage of the Managed Services upgrade that you can add to each VPS package and our administrators can help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum reply time warranty, you will take advantage of timely support when you get a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result any time you open a ticket from your billing account or you send an email regarding any problem with the server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the perfect option if the matter involved needs more time to be solved or when it should be sent to our administrators, since it is easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you can give us a call or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.